Privacy Policy
TrustLayer Technologies B.V. ("TrustLayer", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Data Controller
TrustLayer Technologies B.V. is the data controller for personal data processed through our website and services. We are registered in the Netherlands (Chamber of Commerce No. 78234156) and our registered address is Gustav Mahlerplein 2, 1082 MA Amsterdam, Netherlands.
2. Information We Collect
We collect information that you provide directly to us and information that is automatically collected:
- Account information: name, email address, company name, phone number
- Billing information: payment method details (processed securely via third-party payment processors)
- Usage data: API request logs, feature usage, dashboard activity
- Technical data: IP address, browser type, operating system, referring URLs
- Communications: support tickets, emails, and chat messages
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, security alerts, and support messages
- Respond to comments, questions, and customer service requests
- Monitor and analyze usage and trends to improve your experience
- Comply with legal obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases under the GDPR:
- Contract performance: processing necessary for the execution of a contract with you
- Legitimate interests: for fraud prevention, security, and improving our services
- Legal obligation: where we are required to process data to comply with applicable law
- Consent: where you have given explicit consent for specific processing activities
5. Data Sharing
We do not sell your personal data. We may share your information with:
- Service providers who assist in our operations (hosting, analytics, payment processing)
- Professional advisors (lawyers, accountants, auditors) under confidentiality obligations
- Law enforcement or regulatory authorities when required by law
6. International Data Transfers
TrustLayer processes all data within the European Economic Area (EEA). Our servers are located in Germany and France. We do not transfer personal data outside the EEA without appropriate safeguards in place.
7. Data Retention
We retain personal data for as long as necessary to provide our services and comply with our legal obligations. Account data is typically retained for 5 years after account closure. API logs are retained for 90 days.
8. Your Rights
Under the GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at privacy@trustlayertech.io.
9. Cookies
We use cookies and similar tracking technologies to track activity on our website. You can control cookies through your browser settings. We use essential cookies (required for the site to function) and analytics cookies (to understand usage patterns).
10. Contact
If you have questions about this Privacy Policy, please contact us at:
TrustLayer Technologies B.V.
Gustav Mahlerplein 2, 1082 MA Amsterdam, Netherlands
Email: privacy@trustlayertech.io